Privacy policy

Last Updated: 31/03/2025

1. Introduction

SBR Collective pty ltd ("we", "our", "us") operates the online store www.sbrcollective.com.au and is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We collect various types of personal information, including but not limited to:

  • Name, address, email address, and phone number.
  • Payment details, including credit card or other payment information (processed securely through third-party payment providers).
  • Purchase history and order details.
  • IP address, device information, and browsing behaviour.
  • Any other information you voluntarily provide to us.

3. How We Collect Personal Information

We collect personal information in the following ways:

  • When you visit our website and browse products.
  • When you create an account, place an order, or subscribe to our newsletter.
  • When you contact us via email, phone, or live chat.
  • Through cookies and similar technologies that track website interactions.

4. Purpose of Collecting Personal Information

We collect your personal information for the following purposes:

  • To process and fulfill orders, including shipping and returns.
  • To provide customer support and respond to inquiries.
  • To send marketing communications (with your consent).
  • To improve our website, services, and user experience.
  • To comply with legal obligations and fraud prevention.

5. Sharing of Personal Information

We do not sell your personal information. However, we may share it with:

  • Third-party service providers (e.g., payment processors, shipping companies, and marketing platforms) to facilitate business operations.
  • Legal authorities if required by law or to prevent fraudulent activities.
  • Business partners where necessary to improve our services (with your consent where applicable).

6. Data Security

We implement security measures to protect your personal information, including encryption, secure servers, and access controls. However, no online data transmission can be guaranteed as 100% secure, and you acknowledge that you share personal information at your own risk.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies before providing personal information.

9. Your Rights and Choices

Under Australian privacy law, you have the right to:

  • Access and correct your personal information.
  • Withdraw consent for marketing communications.
  • Lodge a complaint if you believe we have breached your privacy rights.

To exercise these rights, please contact us at contact@sbrcollective.net

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

11. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us at:

SBR Collective pty ltd
10/9 Kent St, Rockingham, WA, 6168
Email: contact@sbrcollective.net
Phone: 0408 972 940